1、對供應商的要求
要(yao)想(xiang)憑(ping)借(jie)供(gong)應(ying)商(shang)質(zhi)量(liang)工(gong)程(cheng)師(shi)的(de)一(yi)己(ji)之(zhi)力(li)來(lai)將(jiang)一(yi)家(jia)或(huo)者(zhe)更(geng)多(duo)家(jia)供(gong)應(ying)商(shang)管(guan)理(li)好(hao),的(de)確(que)是(shi)很(hen)困(kun)難(nan)的(de)事(shi)情(qing),因(yin)此(ci)必(bi)須(xu)借(jie)助(zhu)供(gong)應(ying)商(shang)的(de)力(li)量(liang),讓(rang)供(gong)應(ying)商(shang)從(cong)上(shang)到(dao)下(xia)認(ren)識(shi)到(dao)供(gong)應(ying)商(shang)質(zhi)量(liang)工(gong)程(cheng)師(shi)所(suo)做(zuo)的(de)工(gong)作(zuo)是(shi)為(wei)了(le)提(ti)升(sheng)供(gong)應(ying)商(shang)的(de)能(neng)力(li),讓(rang)供(gong)應(ying)商(shang)能(neng)能(neng)夠(gou)係(xi)統(tong)主(zhu)動(dong)的(de)管(guan)理(li)。同(tong)時(shi),能(neng)將(jiang)管(guan)理(li)的(de)要(yao)求(qiu)傳(chuan)遞(di)到(dao)分(fen)供(gong)方(fang)並(bing)且(qie)督(du)促(cu)供(gong)應(ying)商(shang)提(ti)升(sheng)。
weileyugukedegongyingshangzhilianggongchengshixiangduijie,gongyingshangbixuyaoyouyigechuangkou,zhegechuangkouyaoqingchugukedeyaoqiu,bingnenglejiebingzhidaozenyanghuodeyugukexiangguandesuoyouwentidexinxi,buyidingsuoyoudewentidouzhiwangtaquchuli,danshitayaoqidaogongyingshangneibudexietiaoyuducuzuoyong。zhiyougongyingshangzhudongxitongdeguanli,caihuibimianjiuhuoduishidechulifangshi,bingnengzhenzhengyouxiaoditisheng。
供應商要做到主動係統的管理,必須要建立質量操作係統(QOS)或類似的機製。質量操作係統,或稱為QOS,源自於福特公司根據多年的最佳實踐和知識的集成,是一個規範化的係統方法,旨在把標準化的操作工具和實踐方法運用到管理業務, 從而獲得不斷上升的顧客滿意度。QOS代表著“可視化管理”, “數據趨動”和”快速執行”的基本哲理。這裏不對QOS做進一步闡述,希望有更多了解的可查閱相關資料。
2、雙方交流的機製
製(zhi)造(zao)組(zu)織(zhi)與(yu)供(gong)應(ying)商(shang)之(zhi)間(jian)要(yao)建(jian)立(li)一(yi)個(ge)有(you)效(xiao)的(de)機(ji)製(zhi)。在(zai)此(ci)機(ji)製(zhi)內(nei),製(zhi)造(zao)廠(chang)與(yu)供(gong)應(ying)商(shang)在(zai)基(ji)於(yu)相(xiang)互(hu)信(xin)任(ren)的(de)基(ji)礎(chu)上(shang),能(neng)夠(gou)進(jin)行(xing)全(quan)麵(mian)充(chong)分(fen)的(de)信(xin)息(xi)溝(gou)通(tong),並(bing)由(you)有(you)力(li)的(de)團(tuan)隊(dui)成(cheng)員(yuan)來(lai)推(tui)進(jin)項(xiang)目(mu)進(jin)行(xing),防(fang)止(zhi)問(wen)題(ti)出(chu)現(xian)並(bing)解(jie)決(jue)所(suo)出(chu)現(xian)的(de)問(wen)題(ti),最(zui)終(zhong)促(cu)進(jin)供(gong)應(ying)商(shang)能(neng)力(li)提(ti)升(sheng),使(shi)雙(shuang)方(fang)共(gong)贏(ying)。
供gong應ying商shang質zhi量liang工gong程cheng師shi應ying該gai掌zhang握wo主zhu動dong權quan,必bi須xu成cheng為wei交jiao流liu機ji製zhi的de管guan理li者zhe。要yao達da到dao有you效xiao溝gou通tong的de目mu的de,必bi須xu和he供gong應ying商shang的de接jie口kou人ren員yuan一yi起qi,共gong同tong梳shu理li供gong應ying商shang與yu顧gu客ke有you關guan的de所suo有you問wen題ti,並bing建jian立li開kai放fang性xing問wen題ti清qing單dan,動dong態tai更geng新xin管guan理li,雙shuang方fang可ke以yi定ding期qi反fan饋kui。通tong過guo這zhe種zhong機ji製zhi,可ke以yi防fang範fan經jing常chang處chu於yu“救火隊”的狀態,從而比較係統而主動的處理問題。
需(xu)要(yao)指(zhi)出(chu)的(de)是(shi),對(dui)問(wen)題(ti)的(de)處(chu)理(li)要(yao)分(fen)清(qing)輕(qing)重(zhong)緩(huan)急(ji),重(zhong)要(yao)的(de)問(wen)題(ti)要(yao)及(ji)時(shi)處(chu)理(li),但(dan)隻(zhi)要(yao)是(shi)問(wen)題(ti),哪(na)怕(pa)是(shi)比(bi)較(jiao)小(xiao)的(de)問(wen)題(ti),都(dou)必(bi)須(xu)列(lie)入(ru)日(ri)程(cheng)進(jin)行(xing)跟(gen)蹤(zong)處(chu)理(li),否(fou)則(ze)會(hui)遺(yi)漏(lou)掉(diao),會(hui)使(shi)小(xiao)問(wen)題(ti)變(bian)成(cheng)大(da)問(wen)題(ti)。另(ling)外(wai),處(chu)理(li)問(wen)題(ti)必(bi)須(xu)要(yao)有(you)效(xiao),一(yi)定(ding)要(yao)找(zhao)出(chu)根(gen)本(ben)的(de)原(yuan)因(yin)並(bing)加(jia)以(yi)管(guan)控(kong),防(fang)止(zhi)問(wen)題(ti)重(zhong)複(fu)出(chu)現(xian)。
在(zai)交(jiao)流(liu)的(de)過(guo)程(cheng)中(zhong),供(gong)應(ying)商(shang)質(zhi)量(liang)工(gong)程(cheng)師(shi)需(xu)要(yao)根(gen)據(ju)顧(gu)客(ke)的(de)要(yao)求(qiu)對(dui)供(gong)應(ying)商(shang)給(gei)予(yu)指(zhi)導(dao)和(he)幫(bang)助(zhu),而(er)不(bu)是(shi)增(zeng)加(jia)麻(ma)煩(fan),隻(zhi)有(you)給(gei)供(gong)應(ying)商(shang)切(qie)實(shi)的(de)幫(bang)助(zhu),供(gong)應(ying)商(shang)才(cai)有(you)意(yi)願(yuan)進(jin)行(xing)改(gai)進(jin)並(bing)積(ji)極(ji)配(pei)合(he)。同(tong)樣(yang),供(gong)應(ying)商(shang)應(ying)按(an)雙(shuang)方(fang)溝(gou)通(tong)的(de)計(ji)劃(hua)及(ji)時(shi)主(zhu)動(dong)反(fan)饋(kui)各(ge)問(wen)題(ti)的(de)進(jin)展(zhan),而(er)不(bu)要(yao)等(deng)著(zhe)顧(gu)客(ke)的(de)供(gong)應(ying)商(shang)質(zhi)量(liang)工(gong)程(cheng)師(shi)跟(gen)催(cui)。俗(su)話(hua)說(shuo),一(yi)個(ge)巴(ba)掌(zhang)拍(pai)不(bu)響(xiang),隻(zhi)有(you)雙(shuang)方(fang)都(dou)積(ji)極(ji)起(qi)來(lai),才(cai)能(neng)起(qi)到(dao)最(zui)大(da)的(de)作(zuo)用(yong)。
與供應商交流的方式現在是越來越多了,傳統的方式有信件,電話/傳真,當麵溝通,現在新增的方式有電子郵件,MSN,duanxin,hudongdianzishangwudeng。zhiyushuyoushulie,nayaotongguojiaoliudeyouxiaoxinglaiqueding。zhelixuyaozhichude,buluncaiquhezhongfangshi,mianduimiandegoutongkendingshibuketidaide。yincixuyaozhongshiduigongyingshangdefangwen。
對dui於yu供gong應ying商shang質zhi量liang工gong程cheng師shi來lai說shuo,要yao珍zhen惜xi每mei一yi次ci的de訪fang問wen機ji會hui,使shi每mei次ci訪fang問wen都dou有you所suo值zhi,而er不bu是shi簡jian單dan的de走zou馬ma觀guan花hua。對dui供gong應ying商shang的de訪fang問wen,切qie忌ji點dian對dui點dian的de解jie決jue問wen題ti的de方fang式shi,而er是shi要yao有you總zong體ti的de考kao量liang。
duiyulixingfangwen,zaimeicifangwenqian,douyaoyouxiangxidezhunbei,yejiushimodaobuwukanchaigongdeyisi,zhecifangwendemudeshishenme,younaxieziliaoxuyaoshouji,younaxiewentixuyaogoutong,shangcifangwendeyiliuwentishishenme,gongsineiqitabumenyoumeiyouqitadeguanqie。ranhoujiangzhexiewentijinxingzhenglihuizong,bianzhichuyifenfangwenrichengfageigongyingshang,ranggongyingshangzaifangwenzhiqianzuohaoxiangyingdizhunbei,congershifangwendexiaolvtigao。fangwenshiyaohegongyingshangjinxingchongfendegoutong,tingqugongyingshangdeyijianjigaijincuoshi,yaochakanxiangyingdezhengju,binglejiegongyingshangduizuzhihaiyounaxiexuqiu。fangwenhouxuyaoyouyifenxiangxidezongjie,fanyingzhecifangwendejieguo,bingjiugongyingshangdebuzuzhichuliechuqingdan,ranggongyingshangyuyizhenggaihefankui。
對dui於yu項xiang目mu中zhong的de訪fang問wen,更geng要yao有you計ji劃hua性xing。要yao針zhen對dui項xiang目mu不bu同tong的de節jie點dian要yao求qiu,確que定ding什shen麼me時shi候hou進jin行xing訪fang問wen,訪fang問wen時shi要yao解jie決jue什shen麼me問wen題ti,要yao確que認ren什shen麼me提ti交jiao物wu等deng,對dui能neng力li相xiang對dui較jiao弱ruo的de供gong應ying商shang,需xu要yao全quan程cheng介jie入ru,重zhong點dian監jian控kong。
此外,還有專項問題的訪問,包括質量問題處理,成本探討(質量功能展開),設備利用及維修情況。
duigongyingshangfangwenyoushihouxuyaoqingzuzhigaocengchumian,yizetixianzhongshi,erzejiadatuijindelidu,tebieshiduiyunaxieyouyixiangdezhanlvegongyingshang,huozheduiyuyouzhongdawentidegongyingshanglaishuo,gaocengfangwenyouweizhongyao,lingwai,duiyucunzaizhongdawentihuozhefengxiandegongyingshang,yexuyaogaocengdezhichi,daogongyingshangchuyugongyingshanggaocengjinxinggoutongxietiao。tongguogaocengfangwen,keyijinyibulejiegongyingshangduizuzhidehezuoyiyuan,yijigongyingshangjinqihuozhongchangqidemubiaohejihua,yishizuzhizaicaigoucehuashiyougengduodecankaoxinxi。
zaigongyingshangfangwenzhong,zhongyaodeyidianshitingqugongyingshangdefankui,keyibaokuowenjuantiaozha,zhengshihuofeizhengshidijiaotan,cemiandilejie,huozheshilejieqitazhizaozuzhidejingyandeng。
3、發展供應商的流程概述
對(dui)於(yu)製(zhi)造(zao)組(zu)織(zhi)而(er)言(yan),希(xi)望(wang)能(neng)有(you)穩(wen)定(ding)的(de)供(gong)應(ying)商(shang)隊(dui)伍(wu),並(bing)且(qie)希(xi)望(wang)供(gong)應(ying)商(shang)能(neng)夠(gou)逐(zhu)步(bu)提(ti)升(sheng),不(bu)斷(duan)滿(man)足(zu)甚(shen)至(zhi)超(chao)越(yue)顧(gu)客(ke)的(de)要(yao)求(qiu),所(suo)以(yi)發(fa)展(zhan)供(gong)應(ying)商(shang)就(jiu)顯(xian)得(de)尤(you)為(wei)重(zhong)要(yao)了(le)。眾(zhong)所(suo)周(zhou)知(zhi),任(ren)何(he)事(shi)務(wu)都(dou)有(you)開(kai)始(shi)到(dao)結(jie)束(shu)的(de)過(guo)程(cheng),對(dui)於(yu)供(gong)應(ying)商(shang)在(zai)製(zhi)造(zao)組(zu)織(zhi)的(de)過(guo)程(cheng)也(ye)是(shi)如(ru)此(ci)。因(yin)此(ci),供(gong)應(ying)商(shang)管(guan)理(li)的(de)流(liu)程(cheng)大(da)致(zhi)可(ke)以(yi)分(fen)為(wei)供(gong)應(ying)商(shang)選(xuan)擇(ze),供(gong)應(ying)商(shang)發(fa)展(zhan),供(gong)應(ying)商(shang)淘(tao)汰(tai)整(zheng)合(he),其(qi)間(jian)穿(chuan)插(cha)著(zhe)供(gong)應(ying)商(shang)評(ping)審(shen)。
需要明確的是,供應商選擇往往是以采購為主導,供應商質量工程師是重要的參與者。
但是供應商發展的主導工作則是供應商質量工程師,必要的時候需要借助采購的力量;
供應商淘汰整合則又是以采購為主,供應商質量工程師支持;
供應商評審可能需要更多的部門參與,包括采購,技術,質量等。
盡jin管guan各ge個ge環huan節jie的de主zhu導dao者zhe並bing不bu相xiang同tong,但dan是shi,作zuo為wei與yu供gong應ying商shang聯lian係xi最zui為wei緊jin密mi的de供gong應ying商shang質zhi量liang工gong程cheng師shi來lai說shuo,在zai上shang述shu各ge流liu程cheng當dang中zhong,一yi定ding要yao承cheng擔dan重zhong要yao的de責ze任ren,因yin為wei供gong應ying商shang的de能neng力li直zhi接jie影ying響xiang這zhe供gong應ying商shang質zhi量liang工gong程cheng師shi的de工gong作zuo績ji效xiao以yi及ji付fu出chu的de努nu力li程cheng度du。
選xuan擇ze符fu合he要yao求qiu的de供gong應ying商shang是shi最zui基ji本ben的de工gong作zuo,對dui合he格ge供gong應ying商shang的de提ti升sheng工gong作zuo則ze體ti現xian出chu供gong應ying商shang質zhi量liang工gong程cheng師shi的de能neng力li,而er對dui不bu符fu合he要yao求qiu甚shen至zhi不bu配pei合he改gai進jin的de供gong應ying商shang,就jiu需xu要yao考kao慮lv淘tao汰tai整zheng合he了le。
4、供應商選擇
供應商選擇就是在眾多潛在供應商裏選擇出符合要求的供應商。潛在供應商可以從多種渠道獲得,互聯網,行業目錄或期刊、供應商的銷售人員,shenzhijingzhengduishoudegongyingshangdengdeng。youdezhizaozuzhishenzhiyouzijideqianzaigongyingshangshujuku,yidanyouxindekaifarenwu,caigourenyuankeyiconglimianjinxingchuxuan,tongguochengxuyushedeshaixuantiaojian,jibenkeyiquandingjijiajuyoujingzhengxingdeqianzaigongyingshang,ruyoubiyao,huiduihouxuangongyingshangjinxingnigeichubudepingshen,ranhouyaoqingzhexiegongyingshangcanyubaojia,zhenduibaojiajikaifajindudegujiqingkuang,xuanchuyidingfanweiyoujingzhenglidegongyingshangyibianjinyibuxuanze。
suhuashuo,meiyouguiju,buchengfangyuan。gongyingshangdexuanzeyebixuyaoyoubiaozhun,fouzehuiwucongxiashou,shenzhihuixuanzechubuheyaoqiudegongyingshang。gongyingshangxuanze,bixushouxianduijutilingbujianjiqixingyezuochuchubufenxihelejie。chuantongdegongyingshangxuanzeshijiyuchengbenjijiagede。qiciyinggaiduigongyingshangdezongheshilijinxingpanduan,querenzuishihedegongyingshang。suoweizongheshili,jiushiyaokaolvgongyingshangdeguimo,jishunengli,shengchannengli,zhiliangbaozhengnengli,xinyongzhuangkuang,caiwuzhuangkuang,laoziguanxi,huanjing,diliweizhiyijishifoujuyouERP係統等方麵的情況,然後進行綜合評價。
規模:供(gong)應(ying)商(shang)的(de)規(gui)模(mo)或(huo)多(duo)或(huo)少(shao)能(neng)反(fan)映(ying)出(chu)一(yi)定(ding)的(de)實(shi)力(li),對(dui)於(yu)組(zu)織(zhi)選(xuan)擇(ze)供(gong)應(ying)商(shang)來(lai)說(shuo),需(xu)要(yao)考(kao)慮(lv)供(gong)應(ying)商(shang)的(de)規(gui)模(mo),也(ye)需(xu)要(yao)考(kao)慮(lv)自(zi)身(shen)的(de)狀(zhuang)況(kuang),如(ru)果(guo)一(yi)味(wei)追(zhui)求(qiu)規(gui)模(mo)大(da)的(de)供(gong)應(ying)商(shang),可(ke)能(neng)會(hui)出(chu)現(xian)客(ke)大(da)欺(qi)店(dian)的(de)情(qing)況(kuang)。有(you)些(xie)規(gui)模(mo)始(shi)終(zhong)的(de)供(gong)應(ying)商(shang)也(ye)會(hui)是(shi)不(bu)錯(cuo)的(de)選(xuan)擇(ze)。
技術能力:jishukaifakeweishichanpinkaifadeyuantou,yincijishukaifanenglishifeichangzhongyaode,zaigongyingshangpingshenzhong,xuyaoguanzhugongyingshangjishurenyuanshuliangjigoucheng,shifouyouxiangyingdeshejikaifaxitong,yijisuoshiyongdeshejiruanjianshifouyuzuzhixiangrong,zhongyaodehaiyougongyingshangshifouyoutongleichanpindeshejijingyan,ruguobiyao,haixuguanzhugongyingshangdeshiyannengli。
生產能力:gongyingshangdeshebeizhuangkuangruhe,shilaojiudeshebeihaishixianjindeshebei,shebeideweihuhebaoyangzenyang,muqiandechannengruhe,yijishifoujubeigongzhuangkaifadenengli,duixinchanpinkaifajihouxudeshengchandouyouhendayingxiang。
質量保證能力:從(cong)質(zhi)量(liang)保(bao)證(zheng)角(jiao)度(du)而(er)言(yan),提(ti)供(gong)第(di)三(san)方(fang)認(ren)證(zheng)的(de)質(zhi)量(liang)體(ti)係(xi)是(shi)最(zui)基(ji)本(ben)的(de)要(yao)求(qiu),第(di)三(san)方(fang)的(de)認(ren)證(zheng)隻(zhi)是(shi)起(qi)推(tui)動(dong)作(zuo)用(yong),關(guan)鍵(jian)還(hai)是(shi)在(zai)組(zu)織(zhi)自(zi)己(ji),真(zhen)正(zheng)將(jiang)體(ti)係(xi)的(de)要(yao)求(qiu)落(luo)實(shi),並(bing)建(jian)立(li)QOS係統,主動管理,通過內部審核還監控及找出差距。
分供方管理能力:需(xu)要(yao)關(guan)注(zhu)供(gong)應(ying)商(shang)是(shi)否(fou)有(you)機(ji)構(gou)或(huo)者(zhe)人(ren)員(yuan)進(jin)行(xing)分(fen)供(gong)方(fang)管(guan)理(li),在(zai)實(shi)際(ji)當(dang)中(zhong),很(hen)多(duo)問(wen)題(ti)都(dou)來(lai)自(zi)分(fen)供(gong)方(fang),對(dui)整(zheng)個(ge)供(gong)應(ying)鏈(lian)而(er)言(yan),每(mei)一(yi)個(ge)鏈(lian)條(tiao)都(dou)必(bi)須(xu)牢(lao)固(gu)可(ke)靠(kao),否(fou)則(ze),即(ji)使(shi)供(gong)應(ying)商(shang)自(zi)身(shen)做(zuo)的(de)再(zai)好(hao),也(ye)無(wu)濟(ji)於(yu)事(shi)。
財務信用狀況:需xu要yao了le解jie供gong應ying商shang的de銷xiao售shou額e,盈ying利li能neng力li,資zi產chan負fu債zhai情qing況kuang,以yi便bian評ping估gu供gong應ying商shang是shi否fou存cun在zai風feng險xian,進jin而er影ying響xiang供gong應ying鏈lian的de穩wen定ding性xing。同tong時shi,需xu關guan注zhu供gong應ying商shang的de信xin用yong狀zhuang況kuang,防fang止zhi供gong應ying商shang在zai參can與yu競jing爭zheng時shi出chu現xian違wei規gui現xian象xiang。
勞資關係:需了解供應商是否存在緊張的勞資關係,這對正常供貨是非常大的威脅。
地理位置:對地理位置的考慮並非完全基於運輸是否方便,還包括供應商對應急情況的處理等。
送貨方式:是否有不同的運輸方式諸如鐵路運輸,公路運輸,船運以及航空運輸來滿足顧客不同的需求。
中轉倉庫及售後服務:需(xu)考(kao)慮(lv)是(shi)否(fou)有(you)中(zhong)轉(zhuan)倉(cang)庫(ku)或(huo)者(zhe)第(di)三(san)方(fang)物(wu)流(liu)來(lai)支(zhi)持(chi)物(wu)料(liao)的(de)到(dao)貨(huo)和(he)配(pei)送(song),另(ling)外(wai),售(shou)後(hou)服(fu)務(wu)是(shi)否(fou)有(you)專(zhuan)人(ren),以(yi)及(ji)及(ji)時(shi)性(xing)如(ru)何(he)保(bao)證(zheng)也(ye)是(shi)需(xu)要(yao)考(kao)慮(lv)的(de)問(wen)題(ti)。
一般情況,還是應該到潛在供應商處進行實地考察,除了上述的各方麵,供應商考察小組應重點關注的是供應商的態度(合作態度,質量態度)以及現場(環境及生產控製)。duiyuyoudegongyingshanglaishuo,jishiyongyousuoweidezhiliangtixirenzheng,danshiquebunengzhenzhengzhongshizhiliangdeyiyi,huozhe,duihezuobaozhekeyoukewudetaidu,womenyaomingquebianshi,napaqitatiaojianhenhao,yebunengxuanzezheyangdegongyingshang,yinweixuanzeshishuangxiangde,gongyingshangtaidubujiji,shuomingtaduigaiyewubuganxingqu,ruguowanyixuanzelezheleigongyingshang,yihoudegongzuobidingchongmanjianxin。
zaigongyingshangxuanzeshi,gengzhongyaodeshiyaoguanzhushengchanxianchangdehuanjinghekongzhiqingkuang,zhuruhuanjingqingkuangzenyang,shifoufuhehuanbaoyaoqiu,duigongrenshifouyoulaobaocuoshi,duiguanjiangongxushifouyoukongzhi,xianchangcaishizhiliangzuiyoulidefanying。xuyaoguanzhudehaiyoulaoziguanxi,tebieshizaizhongguojingjichuyuzhuanxingjieduanshi,yixieqiyegaizhihuidailaixiangguandewenti,yanzhongdehuiyingxiangzhengchangdeshengchan。lingwai,haiyingguanzhudeshigongyingshangdedingdanchuliliuchengheyingjijizhideyouxiaoxing。tongshi,haikeyiguanzhuyixiagongyingshangdeshehuizerenfangmiandeqingkuang,zhurushifouyouliyongtonggongxianxiang,huanbao/勞保措施是否到位,最低工資執行情況等。可以參考SA8000標準。
suhuashuo,huobisanjia。gongyingshangxuanzeyinggaizhuyixianghubijiao,ruguobushilongduanxingyedehua,bijiaodejizhunjiushizonghepingjiadedengjihuofenshu。dangran,zuizhongquedinghaixuyaoduijutidelingbujianjinxingcaigoujishuchuli,biruzhaobiao,mifengbaojiadengfangshi。zaigongyingshangkaochaxiaozudebeihou,haiyinggaiyouyigezhuanjiaxiaozuyuyizhichi,duibutongdexingyedegongyingshanglaishuo,yaoquedingbutongdeguanzhuzhongdian,fangzhiyinweikaochaxiaozuzishendejuxiansuozaochengdepiancha。duiyupingjiaxiaozu,meicipingshenhoudouxuyouyifenzhengshidebaogao,mingquegongyingshangdeyoushihebuzu,duiyubuzubufen,douyingyaoqiugongyingshangfankuixingdongzhenggaijihua,bingqieyaoqiugongyingshangbushigenzongzhenggaiqingkuang,ruguoxuyao,haiyingdaogongyingshangchujinxingheshi。
經jing過guo上shang述shu的de考kao察cha後hou,再zai結jie合he各ge供gong應ying商shang的de最zui新xin的de報bao價jia,以yi及ji供gong應ying商shang能neng否fou滿man足zu項xiang目mu進jin度du要yao求qiu的de情qing況kuang,形xing成cheng一yi個ge初chu步bu的de推tui薦jian意yi見jian,報bao相xiang關guan決jue策ce機ji構gou確que認ren,才cai可ke以yi最zui終zhong選xuan定ding供gong應ying商shang。對dui於yu選xuan定ding的de供gong應ying商shang,應ying將jiang其qi情qing況kuang輸shu入ru供gong應ying商shang數shu據ju庫ku,便bian於yu後hou續xu管guan理li和he分fen析xi。對dui於yu未wei被bei選xuan定ding的de供gong應ying商shang,也ye可ke以yi作zuo為wei潛qian在zai的de供gong應ying商shang,以yi便bian在zai未wei來lai的de項xiang目mu中zhong有you更geng多duo的de選xuan擇ze。
在zai此ci需xu指zhi出chu的de是shi,供gong應ying商shang選xuan擇ze很hen有you可ke能neng是shi在zai現xian有you的de供gong應ying商shang體ti係xi裏li麵mian進jin行xing選xuan擇ze,因yin為wei現xian有you供gong應ying商shang與yu新xin的de供gong應ying商shang相xiang比bi更geng有you優you勢shi,比bi如ru說shuo對dui製zhi造zao組zu織zhi體ti係xi的de熟shu悉xi,以yi及ji在zai正zheng常chang配pei合he過guo程cheng中zhong產chan生sheng的de感gan情qing。除chu非fei現xian有you供gong應ying商shang滿man足zu不bu了le新xin項xiang目mu的de要yao求qiu或huo者zhe在zai製zhi造zao組zu織zhi裏li聲sheng名ming狼lang藉ji。
5、供應商評審
在(zai)探(tan)討(tao)供(gong)應(ying)商(shang)選(xuan)擇(ze)的(de)時(shi)候(hou)已(yi)經(jing)提(ti)到(dao)過(guo)供(gong)應(ying)商(shang)評(ping)審(shen),供(gong)應(ying)商(shang)評(ping)審(shen)對(dui)供(gong)應(ying)商(shang)的(de)選(xuan)擇(ze)起(qi)到(dao)很(hen)重(zhong)要(yao)的(de)作(zuo)用(yong),但(dan)評(ping)審(shen)的(de)目(mu)的(de)不(bu)僅(jin)僅(jin)是(shi)選(xuan)擇(ze)供(gong)應(ying)商(shang),而(er)是(shi)找(zhao)出(chu)供(gong)應(ying)商(shang)的(de)現(xian)狀(zhuang)與(yu)顧(gu)客(ke)的(de)期(qi)望(wang)之(zhi)間(jian)的(de)差(cha)距(ju),讓(rang)供(gong)應(ying)商(shang)明(ming)確(que)提(ti)升(sheng)的(de)方(fang)向(xiang)。
因yin此ci,供gong應ying商shang評ping審shen就jiu不bu限xian於yu選xuan擇ze供gong應ying商shang的de時shi候hou,對dui於yu正zheng常chang供gong貨huo的de供gong應ying商shang,也ye是shi需xu要yao評ping審shen的de。因yin為wei供gong應ying商shang在zai不bu斷duan進jin步bu,而er組zu織zhi的de要yao求qiu也ye在zai不bu斷duan提ti升sheng,所suo以yi,評ping審shen也ye是shi雙shuang方fang很hen好hao溝gou通tong的de手shou段duan。
關(guan)於(yu)供(gong)應(ying)商(shang)評(ping)審(shen),可(ke)能(neng)包(bao)括(kuo)商(shang)務(wu)評(ping)審(shen),技(ji)術(shu)能(neng)力(li)評(ping)審(shen),質(zhi)量(liang)過(guo)程(cheng)評(ping)審(shen)等(deng)等(deng),對(dui)於(yu)供(gong)應(ying)商(shang)質(zhi)量(liang)工(gong)程(cheng)師(shi)來(lai)講(jiang),更(geng)加(jia)關(guan)注(zhu)的(de)是(shi)質(zhi)量(liang)過(guo)程(cheng)評(ping)審(shen)。通(tong)常(chang),質(zhi)量(liang)過(guo)程(cheng)評(ping)審(shen)牽(qian)涉(she)到(dao)質(zhi)量(liang)運(yun)作(zuo)體(ti)係(xi)和(he)製(zhi)造(zao)現(xian)場(chang)的(de)質(zhi)量(liang)保(bao)證(zheng)能(neng)力(li)兩(liang)個(ge)方(fang)麵(mian)。
質zhi量liang運yun作zuo體ti係xi,關guan注zhu的de重zhong點dian是shi供gong應ying商shang是shi否fou有you正zheng常chang的de機ji製zhi來lai確que保bao正zheng常chang運yun作zuo,可ke以yi將jiang質zhi量liang運yun作zuo體ti係xi形xing象xiang的de比bi喻yu成cheng人ren體ti的de免mian疫yi係xi統tong,它ta可ke以yi識shi別bie出chu內nei外wai部bu的de風feng險xian並bing主zhu動dong防fang範fan,當dang然ran,很hen多duo的de時shi候hou需xu要yao外wai力li來lai治zhi病bing。質zhi量liang運yun作zuo體ti係xi方fang麵mian,需xu要yao識shi別bie出chu組zu織zhi內nei各ge機ji構gou的de關guan鍵jian績ji效xiao指zhi標biao,並bing持chi續xu對dui趨qu勢shi進jin行xing跟gen蹤zong,對dui於yu發fa生sheng變bian異yi的de情qing況kuang,需xu要yao指zhi派pai相xiang關guan人ren員yuan或huo小xiao組zu去qu處chu理li。
製zhi造zao現xian場chang的de質zhi量liang保bao證zheng能neng力li是shi質zhi量liang運yun作zuo體ti係xi的de具ju體ti體ti現xian,側ce重zhong於yu現xian場chang的de控kong製zhi,基ji本ben上shang也ye是shi對dui人ren機ji料liao法fa環huan測ce以yi及ji變bian更geng的de管guan理li和he控kong製zhi。在zai評ping審shen的de時shi候hou,首shou先xian關guan注zhu的de是shi符fu合he性xing,然ran後hou是shi不bu符fu合he情qing況kuang下xia的de反fan應ying計ji劃hua,至zhi於yu有you效xiao性xing,那na是shi前qian期qi策ce劃hua所suo考kao慮lv的de內nei容rong,在zai評ping審shen的de時shi候hou也ye需xu查zha看kan當dang時shi的de驗yan證zheng記ji錄lu。對dui於yu製zhi造zao現xian場chang的de評ping審shen,重zhong點dian關guan注zhu的de還hai是shi特te殊shu特te性xing,以yi及ji圍wei繞rao特te殊shu特te性xing所suo展zhan開kai的de人ren機ji料liao法fa環huan測ce等deng相xiang關guan方fang麵mian的de情qing況kuang。關guan注zhu重zhong點dian,以yi點dian帶dai麵mian,這zhe樣yang才cai能neng全quan麵mian而er有you側ce重zhong地di對dui供gong應ying商shang做zuo出chu評ping價jia。
需要特別指出的是,在供應商選擇時候所做的評審,要重點關注供應商技術能力方麵的評審,這時候,供應商質量工程師要尋求PDgongchengshidexiezhuyuzhichi。yinweidaduoshihou,gongyingshanghuiyinweixiangjinruzhizaozuzhidepeitaotixi,huiyinmanyixiejishufangmiandebuzu,ruguobunengyouxiaoshibie,jiangduihouxudegongzuodailaihendadeyingxiang。
供gong應ying商shang評ping審shen隻zhi是shi一yi個ge工gong具ju,識shi別bie出chu供gong應ying商shang與yu顧gu客ke期qi望wang的de差cha距ju也ye僅jin僅jin是shi第di一yi步bu,重zhong要yao的de是shi供gong應ying商shang要yao根gen據ju評ping審shen的de結jie果guo製zhi定ding相xiang應ying的de整zheng改gai計ji劃hua並bing真zhen正zheng能neng夠gou持chi續xu改gai進jin。於yu此ci同tong時shi,因yin為wei任ren何he評ping審shen都dou有you自zi身shen的de局ju限xian性xing,供gong應ying商shang需xu要yao在zai內nei部bu擴kuo展zhan開kai來lai進jin行xing自zi我wo評ping審shen,真zhen正zheng找zhao出chu自zi身shen的de不bu足zu並bing改gai進jin。如ru果guo有you可ke能neng,供gong應ying商shang質zhi量liang工gong程cheng師shi還hai可ke以yi委wei托tuo第di三san方fang的de機ji構gou對dui供gong應ying商shang進jin行xing評ping審shen。
6、供應商發展
供應商發展,主要針對於正常供貨的供應商,這也體現了TS16949體係要求裏麵所重點關注的持續改進方麵的內容。
談tan到dao供gong應ying商shang發fa展zhan,在zai前qian麵mian也ye提ti到dao,必bi須xu了le解jie供gong應ying商shang的de現xian狀zhuang以yi及ji與yu顧gu客ke期qi望wang之zhi間jian的de差cha距ju,而er供gong應ying商shang評ping審shen則ze是shi找zhao出chu這zhe種zhong差cha距ju的de有you效xiao手shou段duan,所suo以yi,供gong應ying商shang發fa展zhan階jie段duan也ye需xu要yao對dui供gong應ying商shang進jin行xing評ping審shen。
針對評審中發現的問題,以及雙方業務交往當中出現的問題和顧客抱怨,供應商需要製定相應的整改計劃並有效推進。在供應商內部QOS機製裏麵進行跟蹤,使整改能夠持續進行,必要時也能取得高層管理者的支持。前麵也提到,QOS是(shi)供(gong)應(ying)商(shang)從(cong)公(gong)司(si)宏(hong)觀(guan)角(jiao)度(du)保(bao)證(zheng)組(zu)織(zhi)良(liang)好(hao)運(yun)作(zuo)的(de)機(ji)製(zhi),識(shi)別(bie)外(wai)部(bu)顧(gu)客(ke)的(de)需(xu)求(qiu)是(shi)一(yi)個(ge)方(fang)麵(mian),另(ling)一(yi)方(fang)麵(mian)是(shi)要(yao)從(cong)供(gong)應(ying)商(shang)內(nei)部(bu)找(zhao)出(chu)問(wen)題(ti),對(dui)各(ge)個(ge)部(bu)門(men)的(de)KPI進行跟蹤監控,以達到持續改進的目的。因此,必須對QOS予以重視。
供gong應ying商shang發fa展zhan,需xu要yao重zhong點dian關guan注zhu量liang產chan零ling件jian的de質zhi量liang狀zhuang況kuang,對dui問wen題ti進jin行xing整zheng改gai,防fang止zhi問wen題ti發fa生sheng。眾zhong所suo周zhou知zhi,解jie決jue問wen題ti所suo花hua費fei的de成cheng本ben遠yuan比bi預yu防fang問wen題ti出chu現xian花hua費fei的de成cheng本ben要yao高gao,從cong預yu防fang的de角jiao度du來lai講jiang,需xu要yao關guan注zhu基ji於yu過guo程cheng控kong製zhi的de質zhi量liang管guan理li,也ye就jiu是shi說shuo,質zhi量liang是shi設she計ji和he製zhi造zao出chu來lai的de,而er不bu是shi檢jian驗yan出chu來lai的de。因yin此ci,要yao關guan注zhu過guo程cheng控kong製zhi,特te別bie是shi特te殊shu特te性xing的de過guo程cheng控kong製zhi。在zai這zhe裏li,要yao關guan注zhu過guo程cheng中zhong的de變bian化hua,變bian化hua是shi質zhi量liang的de最zui大da敵di人ren。要yao關guan注zhu人ren員yuan的de培pei訓xun及ji變bian動dong,設she備bei及ji工gong裝zhuang的de預yu防fang及ji維wei護hu,原yuan材cai料liao及ji外wai購gou件jian的de穩wen定ding性xing,工gong藝yi參can數shu的de監jian控kong,環huan境jing的de異yi常chang變bian化hua等deng等deng。
至於真正處理質量問題,則需要運用具體的質量工具,諸如G8D和6Sigma等(deng)。在(zai)這(zhe)裏(li)不(bu)對(dui)這(zhe)些(xie)工(gong)具(ju)進(jin)行(xing)詳(xiang)細(xi)的(de)介(jie)紹(shao),隻(zhi)是(shi)強(qiang)調(tiao)對(dui)問(wen)題(ti)處(chu)理(li)的(de)有(you)效(xiao)性(xing),要(yao)能(neng)真(zhen)正(zheng)找(zhao)出(chu)問(wen)題(ti)的(de)根(gen)本(ben)原(yuan)因(yin)並(bing)采(cai)取(qu)措(cuo)施(shi),切(qie)實(shi)保(bao)護(hu)顧(gu)客(ke)的(de)利(li)益(yi),並(bing)且(qie)要(yao)能(neng)防(fang)止(zhi)問(wen)題(ti)重(zhong)複(fu)發(fa)生(sheng)。
供(gong)應(ying)商(shang)發(fa)展(zhan),需(xu)關(guan)注(zhu)新(xin)項(xiang)目(mu)開(kai)發(fa)的(de)順(shun)利(li)進(jin)行(xing)。因(yin)為(wei)從(cong)預(yu)防(fang)的(de)角(jiao)度(du)講(jiang),新(xin)項(xiang)目(mu)的(de)順(shun)利(li)開(kai)發(fa)不(bu)僅(jin)關(guan)係(xi)著(zhe)顧(gu)客(ke)項(xiang)目(mu)的(de)進(jin)展(zhan),新(xin)項(xiang)目(mu)開(kai)發(fa)的(de)有(you)效(xiao)性(xing)也(ye)決(jue)定(ding)了(le)以(yi)後(hou)量(liang)產(chan)後(hou)產(chan)品(pin)的(de)質(zhi)量(liang),雖(sui)然(ran)量(liang)產(chan)的(de)質(zhi)量(liang)也(ye)和(he)後(hou)續(xu)的(de)控(kong)製(zhi)有(you)關(guan),但(dan)前(qian)期(qi)策(ce)劃(hua)的(de)重(zhong)要(yao)性(xing)也(ye)是(shi)不(bu)言(yan)而(er)喻(yu)的(de)。
xinxiangmukaifa,zaigongyingshangxuanzeyiqiandouyaojinxingkexingxingpinggu,zheyidianzhiguanzhongyao,ruguokaolvbuchongfen,huiduihouxudexiangmudailaizhongyaoyingxiang,youkenenghuishijinduyanchi,yeyoukenengshichengbenzengjia,shenzhishixiangmubunengjinxing。yinci,kexingxingpingguyaochongfenkaolvjishu,zhizao,zhiliang,chengbenyijirenliziyuandengfangmiandewenti。
新(xin)項(xiang)目(mu)開(kai)發(fa)必(bi)須(xu)要(yao)有(you)一(yi)條(tiao)主(zhu)線(xian)。這(zhe)條(tiao)主(zhu)線(xian)就(jiu)是(shi)基(ji)於(yu)顧(gu)客(ke)項(xiang)目(mu)的(de)節(jie)點(dian)編(bian)製(zhi)出(chu)的(de)詳(xiang)細(xi)的(de)開(kai)發(fa)計(ji)劃(hua),大(da)致(zhi)的(de)時(shi)間(jian)周(zhou)期(qi)會(hui)在(zai)選(xuan)定(ding)供(gong)應(ying)商(shang)之(zhi)前(qian)就(jiu)考(kao)慮(lv),但(dan)詳(xiang)細(xi)的(de)計(ji)劃(hua)一(yi)定(ding)要(yao)在(zai)供(gong)應(ying)商(shang)選(xuan)定(ding)後(hou)與(yu)供(gong)應(ying)商(shang)共(gong)同(tong)確(que)認(ren)。後(hou)續(xu)所(suo)有(you)的(de)開(kai)發(fa)工(gong)作(zuo)都(dou)要(yao)按(an)照(zhao)確(que)定(ding)的(de)計(ji)劃(hua)進(jin)行(xing),如(ru)果(guo)有(you)變(bian)更(geng),則(ze)需(xu)雙(shuang)方(fang)評(ping)估(gu)風(feng)險(xian)後(hou)確(que)認(ren)。
不bu要yao以yi為wei主zhu線xian確que定ding了le就jiu萬wan事shi大da吉ji了le,過guo程cheng當dang中zhong的de監jian控kong及ji溝gou通tong非fei常chang重zhong要yao。因yin為wei過guo程cheng當dang中zhong不bu確que定ding的de因yin素su很hen多duo,有you句ju話hua說shuo計ji劃hua不bu如ru變bian化hua,大da家jia會hui容rong許xu變bian化hua的de發fa生sheng,但dan是shi變bian化hua的de情qing況kuang一yi定ding要yao相xiang互hu溝gou通tong。如ru果guo沒mei有you定ding期qi的de監jian控kong,往wang往wang追zhui蹤zong不bu到dao這zhe些xie變bian化hua。即ji使shi後hou期qi發fa現xian了le,也ye使shi得de解jie決jue問wen題ti的de時shi間jian變bian短duan了le,使shi問wen題ti變bian得de更geng緊jin急ji了le。
7、供應商淘汰整合
如果某些供應商不能適應組織的發展,或者從模塊化供貨方麵的考慮,需要對供應商進行淘汰整合。
供gong應ying商shang淘tao汰tai整zheng合he也ye是shi需xu要yao成cheng本ben的de,開kai發fa一yi家jia新xin的de供gong應ying商shang是shi需xu要yao時shi間jian以yi及ji一yi定ding的de投tou入ru,同tong時shi要yao考kao慮lv到dao被bei淘tao汰tai供gong應ying商shang是shi否fou會hui威wei脅xie正zheng常chang生sheng產chan,所suo以yi操cao作zuo起qi來lai要yao對dui風feng險xian進jin行xing評ping估gu,慎shen重zhong從cong事shi。
說起淘汰整合,需要根據供應商評價以及組織的采購策略。
采cai購gou策ce略lve是shi指zhi組zu織zhi在zai采cai購gou方fang麵mian大da的de方fang針zhen政zheng策ce,需xu根gen據ju采cai購gou零ling部bu件jian的de重zhong要yao程cheng度du,現xian有you供gong應ying商shang狀zhuang況kuang,市shi場chang競jing爭zheng情qing況kuang等deng綜zong合he進jin行xing考kao慮lv的de策ce略lve。往wang往wang會hui考kao慮lv是shi和he一yi家jia供gong應ying商shang建jian立li戰zhan略lve合he作zuo關guan係xi,還hai是shi引yin入ru供gong應ying商shang參can與yu競jing爭zheng,保bao證zheng供gong應ying鏈lian的de足zu夠gou穩wen定ding,或huo者zhe考kao慮lv現xian有you供gong應ying商shang不bu能neng滿man足zu要yao求qiu,需xu要yao引yin入ru實shi力li更geng高gao的de供gong應ying商shang。
供應商評價可分為不同類型,諸如月度評價和年度綜合評價等。
一(yi)般(ban)來(lai)講(jiang),綜(zong)合(he)評(ping)價(jia)會(hui)納(na)入(ru)組(zu)織(zhi)對(dui)供(gong)應(ying)商(shang)的(de)商(shang)務(wu),技(ji)術(shu),質(zhi)量(liang),物(wu)流(liu)等(deng)方(fang)麵(mian)的(de)評(ping)價(jia),根(gen)據(ju)綜(zong)合(he)評(ping)價(jia),會(hui)對(dui)供(gong)應(ying)商(shang)進(jin)行(xing)評(ping)級(ji)。如(ru)果(guo)供(gong)應(ying)商(shang)被(bei)評(ping)為(wei)淘(tao)汰(tai)級(ji)別(bie),往(wang)往(wang)會(hui)被(bei)要(yao)求(qiu)限(xian)期(qi)整(zheng)改(gai),如(ru)果(guo)整(zheng)改(gai)不(bu)力(li),則(ze)會(hui)進(jin)行(xing)淘(tao)汰(tai)。
供應商淘汰要考慮到正常生產的保證,新供應商開發的周期以及對售後市場的影響等,還包括質量索賠等方麵的內容。
以下是關於淘汰整合的一個推薦的原則:
A.主要根據供應商評價等級和得分排名來確定淘汰供應商。
B、同類供應商數量較多時優先淘汰排名順序較後者,同時重點考慮質量體係評價結果和商務/產品開發/企業戰略前景評價結果為C級的供應商。
C、確定淘汰方案時同時參考淘汰方案實施難易程度,對淘汰難度較小的可作為首期淘汰供應商,淘汰難度較大的可作為二期淘汰供應商。
D、係統類產品供應商,按模塊係統整合,同時參考:
---淘汰難易度較小;
---產品的技術含量(技術含量底產品的向技術含量高的整合)
---產品的裝配關係(附件產品向總成產品整合)
---產品的價值(價值底的產品向價值的高整合)
---產品的品種(品種少的供應商向品種多的供應商整合)
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