Telephone

    As your company’s representative, your phone manners should be impeccable. Too many workers who are abrupt on the phone rationalize their behavior by saying it’s OK or even expected.

    因yin為wei他ta們men正zheng在zai工gong作zuo，但dan這zhe不bu是shi真zhen正zheng的de理li由you。你ni正zheng代dai表biao著zhe公gong司si，並bing為wei公gong司si樹shu立li形xing象xiang
，就jiu應ying該gai像xiang對dui待dai工gong作zuo一yi樣yang，認ren真zhen地di與yu對dui方fang進jin行xing電dian話hua交jiao流liu。

    There are several accepted ways to answer a telephone at work. You can simply say “hello” or you can say your name, as in “June Johnson speaking.” You don’t need to say the company’s name if a receptionist or a secretary has already done so. Try to speak in a pleasure, unrushed voice. If you are rushed and can’t talk, it’s better to say this and make plans to call back later. Don’t rustle papers or work while you are speaking on the phone. If you are really too distracted to speak, then reschedule the call.

    Handling Mail

    得de體ti的de舉ju止zhi也ye體ti現xian在zai你ni能neng即ji使shi有you禮li貌mao地di處chu理li信xin件jian。除chu非fei是shi那na種zhong大da批pi量liang的de郵you件jian，否fou則ze每mei一yi封feng都dou應ying該gai回hui複fu。大da多duo數shu老lao板ban都dou不bu喜xi歡huan看kan到dao他ta們men的de雇gu員yuan不bu回hui複fu商shang務wu電dian話hua和he信xin函han。

    Faxes and E-mail

    The arrival of fax machines and desktop computers in the most offices has also given rise to a new etiquette regarding their use. Never assume that either a fax or e-mail is private. And with that in mind, never send any communication via either method that you wouldn’t like to have your boss, or even your entire office, read. Most fax machines are located in public place, so anyone who passes by can read them, and some business routinely screen their employees’ e-mail.( That’s not necessarily polite, but it’s easier to keep e-mail impersonal than to tell the boss she can’t read it)